联系主体 / Entity
西安天澈信息科技有限公司是本页所列请求的接收主体。英文名称仅作描述。页脚展示的网站所有者确认的正式客服微信二维码是当前公开联系入口；企业邮箱完成域名与收发验证后再公开，验证前不展示占位地址。
西安天澈信息科技有限公司 receives the requests listed here. The English name is descriptive. The owner-confirmed WeChat support QR code shown in the footer is the current public contact route. Company email addresses are published only after domain and delivery verification; no placeholder address is shown.
请求类型 / Request types
支持订单与交付、退款与取消、付款异常、隐私权利、账户注销、知识产权、内容投诉、安全漏洞和无障碍反馈。每项请求应生成可追踪编号并转交相应责任人。
Supported categories include orders/delivery, refunds/cancellation, payment issues, privacy rights, account deletion, IP/content complaints, vulnerabilities and accessibility. Each request receives a traceable reference and responsible owner.
必要信息 / Information needed
通常仅需请求类型、订单号（如适用）、可回复联系方式、问题说明和必要证据。请勿通过微信或普通表单提交密码、验证码、完整银行卡资料、私钥或与请求无关的身份证件；需要敏感核验时应先确认由本公司提供的安全渠道。
Normally provide category, order reference where relevant, reply contact, issue description and necessary evidence. Do not send passwords, one-time codes, full card data, private keys or unrelated identity documents through WeChat or a standard form. Confirm a company-provided secure route before any sensitive verification.
第三方通信平台 / Third-party messaging
微信由第三方运营，其账号、数据处理和可用性受该平台规则影响。使用微信联系我们不表示微信运营方对本公司、商品或服务作出授权、推荐或担保；如事项需要正式通知、长期留存或敏感资料，将转入经核验的书面或安全渠道。
WeChat is operated by a third party and its accounts, data handling and availability are subject to that platform's rules. Contact through WeChat does not imply endorsement or warranty by its operator. Formal notices, long-term records or sensitive materials may be moved to a verified written or secure channel.
响应与升级 / Response and escalation
我们会在合理时间内确认请求，并根据事项复杂度提供处理结果或进度；法律规定或订单另有明确时限的，从其规定。紧急安全或个人信息事件优先。未解决请求可要求人工复核，并依法向有权机构投诉或寻求司法救济。
Requests are acknowledged within a reasonable time, followed by resolution or progress according to complexity; statutory or expressly agreed order deadlines prevail. Urgent security or personal-data incidents are prioritised. Unresolved requests may receive human review and be escalated to competent authorities or courts.