结算前披露 / Before checkout
每个商品或服务必须在付款前显示价格、交付内容、预计时间、取消节点、退款条件及不适用无理由退货的具体原因。不得以页脚小字替代结算页显著提示和必要确认。
Before payment, each offer must show price, deliverables, timing, cancellation point, refund conditions and the specific reason any cooling-off right does not apply. Footer text does not replace prominent checkout notice and required acknowledgement.
法定权利优先 / Mandatory rights
商品或服务不合格、不符合描述、未按约交付或法律规定应退的，用户依法享有修理、重作、更换、减价、退款或赔偿等权利。任何“已付款不退”表述均不适用于法定情形。
Where goods/services are defective, misdescribed, undelivered or otherwise refundable by law, statutory remedies including repair, re-performance, replacement, price reduction, refund or damages remain available. 'No refund' never overrides mandatory rights.
中国大陆七日规则 / Mainland China seven-day rule
适用七日无理由退货的商品按法律办理。消费者定作、在线下载或经消费者确认开始交付的特定数字化商品等依法不适用情形，必须在购买时显著说明并取得确认，不擅自扩大例外。
Where Mainland China's seven-day no-reason return right applies, it is honoured. Statutory exceptions such as bespoke goods or specified digital products must be prominently disclosed and acknowledged at purchase and are not expanded beyond law.
服务与定制项目 / Services and bespoke work
未开始履行前，按订单约定和适用法律取消；已开始的标准或定制服务，根据已完成且可证明的工作、已发生且合理的第三方成本和可继续利用的成果计算，退还未履行部分。定制属性不排除质量、违约或强制性权利。
Before performance, cancellation follows the order and applicable law. After standard or bespoke work starts, the unperformed portion is refunded after accounting for evidenced completed work, reasonable third-party cost and reusable output. Bespoke status does not exclude quality, breach or mandatory rights.
订阅与自动续费 / Subscriptions and renewals
如未来提供订阅，必须在订阅前及每次续费前显著提醒价格、周期和取消方式；取消应与订阅同等简便。当前未配置自动续费时不得显示或收取自动续费。
If subscriptions are later offered, price, cycle and cancellation must be prominent before enrolment and renewal, and cancellation must be as easy as sign-up. No recurring charge may be displayed or taken while recurring billing is not configured.
申请流程 / Request process
通过联系与投诉页提交订单号、联系信息、原因和必要证据。收到后通常在两个工作日确认受理，在核验后告知结果；批准退款原路退回，到账时间受支付服务商和银行处理周期影响。不得要求与争议无关的过量资料。
Submit the order reference, contact details, reason and necessary evidence through the complaints page. Receipt is normally acknowledged within two business days, followed by a decision after review. Approved refunds return to the original method; timing depends on provider and bank processing. Excess unrelated data is not required.
拒绝与复核 / Refusal and review
拒绝或部分退款会说明事实和计算依据，并提供人工复核与法定投诉渠道。不得以“最终解释权”阻止消费者申诉、举报、调解、仲裁或诉讼。
A refusal or partial refund explains the facts and calculation and provides human review and statutory complaint routes. No 'final interpretation' clause restricts complaints, reports, mediation, arbitration or litigation.