真实信息 / Accurate information
商品或服务的功能、限制、兼容性、价格、交付、售后和风险必须全面、真实、准确、及时。禁止虚构交易、评价、合作品牌、用户数量、稀缺倒计时或无法证实的收益与效果。
Functionality, limits, compatibility, price, delivery, support and risk must be complete, accurate and current. Fake transactions, reviews, partner brands, user counts, scarcity timers or unsubstantiated performance and earnings claims are prohibited.
公平条款 / Fair terms
不得利用格式条款免除法定责任、加重消费者责任、限制退款、投诉、解除合同或诉讼权，也不得声明本公司享有单方最终解释权。重大条款需显著提示并按要求说明。
Standard terms must not remove statutory duties, burden consumers unfairly, restrict refunds, complaints, termination or court rights, or reserve unilateral final interpretation. Material terms require prominent notice and explanation.
价格和续费 / Pricing and renewals
价格、税费、附加收费与自动续费必须在同意前清楚展示；可选项目不得预先勾选。订阅取消不得比开通更难。
Price, taxes, add-ons and renewals must be clear before consent; optional charges are not preselected. Subscription cancellation must not be harder than enrolment.
投诉流程 / Complaint process
通过联系页提交订单号、问题、期望处理和必要证据。我们将确认受理、提供可追踪编号、在合理期限内给出处理或进度，并保留人工复核。消费者可依法向市场监管等有权机构投诉。
Submit the order reference, issue, requested remedy and necessary evidence. We acknowledge, provide a traceable reference, respond or update within a reasonable period and offer human review. Consumers may complain to competent authorities.
地区补充 / Regional supplements
如主动面向欧盟、英国、美国州或其他地区销售，将在购买前启用对应的撤回、隐私、税务和价格规则。全球可访问不等于自动声明主动面向所有司法辖区。
Where sales are actively directed to the EU, UK, US states or other regions, the applicable withdrawal, privacy, tax and price rules are enabled before purchase. Mere global accessibility is not a claim to target every jurisdiction.